12 month and 1 week Earpiece Warranty

Occasionally an earpiece will fail due to a manufacturing defect. (Our records show this happens about the same for branded and un-branded products.)

Our reputation is based on the quality and reliability of the products we sell so we take great care to ensure that you get an earpiece and service you are happy with and in turn recommend us to your friends and colleagues.

All our earpieces have a 53 week warranty from date of delivery. We will replace the item at no charge to you if the item fails.

Yes it is us who decides on whether a fault is due to a manufacturing defect or misuse but we do not mess around trying to avoid warranty replacements. If there is doubt we will replace. It is just not worth our time or reputation disputing any but obvious misuse. So you can buy with confidence knowing that you will get what you pay for.

Warranty covers manufacturing defects and failure under 'normal use' (as listed in the items description) for a period of 12 months plus one week from the date of delivery. If the item stops working for no obvious reason return it and we will repair or replace it at no charge.

The following are NOT covered under warranty so take care to avoid them

Stretching, snagging, crushing or severing.
Use in an obviously unsuitable application.
e.g.. Non-waterproof products at sea.
Being left for long periods in strong sunlight.
Damage from personal hygiene products.
Damage from any liquids (except water for waterproof products)
Acoustic tubes blocked with liquids or ear-wax.

All items are supplied with an attached warranty label or serial number and this must be intact for us to uphold the warranty.

If the item fails under warranty it will be repaired or replaced. Return shipping to Wildtalk is at your expense if the item has failed after more than one month. The item must be returned with a Wildtalk Customer Returns Form which must completed with your contact details and a description of the fault.