You are welcome to return unsuitable items for a full refund...
Before you buy.
If you are not sure what you are buying from us online please don't hesitate to get in touch first. We are real people who know our products really well and we like to be asked about them.
When you receive the item you ordered please check it straight away to make sure it is to your satisfaction, that it does what you want it to do (and is good value). If for any reason you are not happy with it you are welcome to return it for a full refund or exchange provided it comes back in a re-sellable condition.
To be re-sellable the item must be in excellent condition:
- Looks new, no marks, scuffs, scratches, dirt or fingerprints.
- No smell of smoke, perfume of other odours.
- Be in the original packaging which must not be torn, dirty or damaged.
- Be complete with all the original manuals.
If an item is returned to us for refund and is not in a re-sellable condition unfortunately we will have to charge a 30% restocking fee or refuse the return.
Returns Time Frame
We offer this facility in any reasonable time frame after delivery as we understand you may not be in a position to fully test an item within the 14 days return period defined in law. Either way please phone first before posting it back so we can work out the quickest solution to resolving the problem.