Terms & Conditions
If you find an item unsuitable for any reason it may be returned for a refund within 14 days from reciept provided:
- You let us know in advance so we can arrange the best procedure. The item is in new and re-sellable condition. This means unmarked with undamaged original packaging (package seals may be broken), and not smelling of smoke or perfumes. If the order was placed on-line without phone advice shipping costs will not be refunded.
- If the order is made by phone and the item was supplied on our reccommendationn we will refund the original shipping charge as well.
All new goods carry at least a minimum of 1 year guarantee against faulty manufacture. Some items have a longer warranty. Second hand items have a shorter warranty. The general warranty terms are is listed alongside the product on our website. Please get in touch if you require more detailed warranty information.
Warranty Failures / Repairs
Faulty goods will be refunded, replaced or repaired. If you suspect your equipment is faulty in or out of warranty please contact us first so we can arrange the most suitable replacement / repair procedure. Faulty equipment will need to be returned with a detailed explanation of the fault and your full contact details.
Where possible we try to supply repairable equipment. Outside the warranty period we will attempt to repair faulty equipment at absolute minimum cost to you.
Water damage is not covered by any manufacturers warranty. Water damage will void all warranties. 'Weatherproof' means protected from light rain only NOT submersion proof. Please take great care to avoid water damage. Use an Aquapac or waterproof container if you intend to use your radio in wet conditions. Experience of many customers suggests that even submersible equipment is best protected with an Aquapac.
Electronics and the Environment
Wildtalk attempts to follow a policy of reducing consumer waste where suppliers and waste disposal methods allow. We are however limited by government inertia in these matters and would like to see all products available with spares and service backup. For these reasons..
We aim to only sell equipment which we feel will last many years. We aim to supply spares or repair faulty equipment rather than trying to sell you a new one.We post all goods in directly recycled packaging when available. (This may be a scruffy looking bag but the contents will be well protected